Easy Returns.
Hassle-Free.

JIFIT provides a 7-day return window.

Customers must contact JIFIT within 7 calendar days of receiving the order to request a return.

Requests submitted after the applicable return period may not be accepted.

To be eligible for a return, the product must generally be:

• Unworn
• Unused
• Unwashed
• In its original condition
• Free from stains, damage, odour, or signs of use
• Accompanied by original tags and packaging, where applicable

The product should be securely packed to prevent damage during return transit.

A return may be rejected if the product:

• Has been worn or used
• Has been washed
• Has been altered or modified
• Has stains, marks, odour, or other signs of use
• Is damaged due to customer handling
• Is missing original tags or packaging where applicable
• Is returned after the permitted return period

Certain products may also be non-returnable where clearly identified on the product page due to hygiene, customization, or other applicable reasons.

If you receive:

• A wrong product
• A damaged product
• A defective product
• A product with a significant manufacturing issue

please contact JIFIT as soon as reasonably possible after delivery.

We may request photographs, videos, order information, or other reasonable evidence to evaluate the issue.

After verification, JIFIT may provide an appropriate resolution, which may include replacement, exchange, or refund, depending on product availability and the circumstances of the case.

To request a return:

1. Contact JIFIT through the official customer-support contact details.
2. Provide your order number and relevant product details.
3. Explain the reason for the return.
4. Provide photographs or other information if requested.
5. Wait for return instructions from JIFIT.
6. Send the eligible product according to the provided instructions.

Customers should not send products to an address without receiving return instructions from JIFIT.

Once the returned product is received, JIFIT may inspect the product to confirm that it satisfies the return conditions.

Approval of a return does not automatically occur merely because a return shipment has been sent.

If the returned product does not meet the applicable eligibility conditions, JIFIT may reject the return.

Where a refund is approved, the eligible refund amount will generally be processed through the original payment method or another appropriate payment method, as applicable.

The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

JIFIT does not control the processing time of external financial institutions.

If an order is successfully cancelled before dispatch and payment has already been received, the eligible amount will be refunded through the applicable payment method.

If an order has already been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Original shipping charges, where separately charged, may not be refundable for a customer-initiated return unless otherwise required by applicable law or specifically confirmed by JIFIT.

For verified wrong, damaged, or defective products attributable to JIFIT, the applicable return/replacement shipping arrangements will be communicated to the customer.

Where JIFIT offers an exchange for a particular product, the product must satisfy the applicable return conditions.

Exchange availability is subject to stock availability.

If the requested replacement is unavailable, JIFIT may offer another appropriate resolution, including a refund where applicable.

Customers may request cancellation before the order is dispatched.

Cancellation requests should be submitted as soon as possible after placing an order.

Once the order has been dispatched, cancellation may not be available.

JIFIT may also cancel an order in exceptional circumstances, including product unavailability, technical errors, suspected fraudulent activity, or other legitimate operational reasons.

If JIFIT cancels an order after receiving payment, the applicable amount paid for the cancelled order will be refunded.

Return-shipping arrangements may vary depending on the reason for the return and the applicable return process.

Customers should follow the instructions provided by JIFIT before sending a return.

Once a refund is approved, JIFIT will initiate the refund within a reasonable processing period.

The final credit time depends on the payment gateway and the customer's bank or financial institution.

JIFIT reserves the right to investigate unusual or potentially fraudulent return activity.

Where permitted by law, repeated misuse of the return policy, fraudulent claims, or intentional damage or misuse of products may result in refusal of future return requests.